Notifications

Your Inbox collects updates on the work items you care about — what changed, who changed it, and when. It's the one place to catch up without opening every project.

Notifications are part of the core platform, on every plan, and available to every role including Guests.

What you can do

  • Open the Inbox from the workspace sidebar and read updates on work items you're involved in.
  • Switch between All and Mentions, each showing its own unread count.
  • Filter by why you got the notification: Assigned, Created, Subscribed.
  • Show or hide unread, snoozed and archived notifications.
  • Mark a notification as read/unread, archive it, or snooze it until later.
  • Mark all as read in one click.
  • Subscribe to any work item to get its updates, even if it isn't yours.
  • Choose which of these updates also reach you by email.

Getting started

  1. Click Inbox in the workspace sidebar. Unread notifications show as a count on the item.
  2. The Inbox opens with two tabs — All and Mentions. Pick a notification from the list to see its details.

📷 Screenshot: The Inbox, with the All/Mentions tabs, the notification list on the left and the selected notification's detail on the right.

What triggers a notification

You get a notification when someone else changes a work item you are subscribed to. You become a subscriber automatically when you:

  • create the work item,
  • are assigned to it, or
  • are @mentioned in its description or in a comment (mentions subscribe you, as long as you're an active member of that project).

You can also subscribe by hand — see below.

Activity that produces a notification includes: comments, assignee changes, label changes, state changes, priority, start date and due date, parent and relation changes, attachments, estimates, description edits, and archiving or restoring the item.

Two things worth knowing:

  • You never get notified about your own actions. The person who made the change is excluded from the notification.
  • Some activity deliberately doesn't notify anyone: reactions, votes, changes to draft work items, and cycle/module create-delete events.

Subscribing to a work item

Open the work item and use the Subscribe button (the bell) in its header. Once subscribed, you get its updates like an assignee would. Click it again (Unsubscribe) to stop.

This is the way to follow a work item you don't own — a release blocker, a bug a customer is waiting on — without assigning it to yourself.

📷 Screenshot: A work item detail view with the Subscribe (bell) button highlighted.

Working through the Inbox

Hover a notification to get its actions:

  • Mark as read / Mark as unread
  • Archive / Un-archive — clears it out of the list without deleting it.
  • Snooze / Un-snooze — hides it and brings it back later. The options are 1 day, 3 days, 5 days, 1 week, 2 weeks, or a custom date and time.

In the Inbox header you also get:

  • Mark all as read.
  • Refresh — re-fetch the current list.
  • Filters — narrow the list to notifications where you're the Assigned, the Created, or the Subscribed party.
  • A menu with Show unread, Show snoozed and Show archived. Snoozed and archived are separate views — turning one on turns the other off.

Email notifications

The Inbox is in-app. Email is opt-in per type, and you control it for yourself:

  1. Open your profile settings.
  2. Go to Notifications.
  3. Toggle what you want emailed:
    • Property changes — edits to a work item's properties.
    • State change — when a work item moves to a different state.
      • Work item completed — a narrower option nested under it: email me only when a work item is completed.
    • Comments — when someone comments on the work item.
    • Mentions — only when someone mentions you in a comment or description.

Changes save immediately.

📷 Screenshot: Profile settings → Notifications, showing the five email toggles.

Tips

  • Living out of the Inbox? Turn Show unread on and treat it as a queue — archive as you go.
  • Snooze is for "not now, but don't lose it": a 1-week snooze on a waiting-on-someone-else item beats a mental note.
  • If your Inbox is noisy, the fastest fix is usually to unsubscribe from a few chatty work items you were mentioned in once, rather than turning off a whole notification type.

Limits & good to know

  • Notifications are per workspace. Switching workspace switches Inbox.
  • Notifications are driven by work item activity. There are no notifications for project-level events, page edits, or cycle/module creation.
  • Description edits don't generate an email even to subscribers (they still appear in the Inbox).
  • Email preferences are per user, not per project — you can't mute one project and keep another loud.
  • There's no digest or scheduling of the built-in email notifications; they follow the activity. (Scheduled summaries are a separate premium feature — see Features.)