Campaign logs & tracking
Every email a campaign sends — successful or not — is recorded as a Campaign Log entry. Logs give you a complete, per-recipient audit trail across all campaigns and all sending accounts.
The Campaign Logs object
Each log row represents one email to one recipient:
| Field | Description |
|---|---|
| Recipient email | Address the email was sent to |
| Recipient name | Recipient's name (used for personalization) |
| Status | SENT or FAILED |
| Sent at | Timestamp of the send attempt |
| Sender | The connected account the email was sent from |
| Subject | The merged subject line delivered |
| Campaign name | Which campaign produced this send |
| Error | The error message, populated when status is FAILED |
Status values
| Status | Meaning |
|---|---|
SENT | The mail server accepted the email |
FAILED | The send failed — see the Error field for the reason |
Emails Sent view
The Emails Sent view is a dashboard of every email sent across all campaigns and all connected accounts, in one place. Use it to answer questions like "what did we send this week?" or "which account contacted this person?" — regardless of which campaign the email came from.
Campaign stats
Each campaign tracks its own sent and failed counts, updated live while the campaign is sending. The dashboard rolls these up so you can compare campaigns at a glance. For per-recipient detail behind any count, drill into the campaign's log rows.
Retrying failures
To retry recipients that failed:
- Filter Campaign Logs to Status = FAILED for the campaign.
- Read the Error field to understand why each send failed (bad address, auth error, rate limit).
- Fix the cause — correct the address, or repair the sending account.
- Re-send to the affected recipients (for example, via a small follow-up campaign targeting just that list).
Debugging SMTP issues
Failed sends usually trace back to the sending account. Work through these in order:
- Check the Error field on the failed log rows — it contains the mail server's actual error message.
- Test Connection on the sending account in Connected emails to confirm the SMTP credentials still work.
- Gmail accounts — make sure the account uses an App Password with 2FA enabled; regular passwords are rejected.
- Everything failing at once usually means the account credentials expired or the account was deactivated; a mix of sent and failed usually means bad recipient addresses.
If sends are failing before any log rows appear, contact your admin — the sending service itself may need attention.
See Email campaigns for how sends are triggered.